Shipping & Return Policy
Tanning Bed Shipping Policy
If you ordered a Tanning bed, there will be 2 large boxes. Carefully inspect the each box for signs of damage. Open both boxes and inspect for any visible damage. If only one box is damaged please accept delivery of the undamaged box and refuse delivery of the damaged box only. Note the delivery receipt with acceptance of partial shipment and refusal of the damaged item. Please call your sales representative so a replacement can be shipped to you. We Contract with the Courier for Curbside Delivery ONLY. Delivery address must be tractor-trailer accessible. The freight company will not move the product(s) to your desired location.
When you order our products over the phone or online, you are accepting all of the terms and conditions of our Shipping & Return policies.
Please remove all packing materials from the shipment and inspect the delivery for damage while the freight carrier is there. Do not use sharp blades to remove packing materials. Note any damages or missing items on the delivery receipt. If no damage is noted on the delivery receipt, then the delivery will be considered "clear" and the transaction will be considered complete.
The freight company will contact you to schedule a delivery appointment. Most of our products require from 2 to 6 people at the time of delivery to get the merchandise off the truck. Because the items are so large, even with lift gate service, you will still need 2 to 6 people to help at the time of delivery.
Receiving Freight: Clear Delivery
- Stay in contact with your sales representative to find out when your items are shipping, the name of the courier, the tracking number, and an approximate delivery date.
- When the shipment is delivered, inspect it immediately for obvious signs of damage.
- Compare the number of shipping units received to the number listed on the delivery receipt.
- Sign the delivery receipt.
If condition and quantity of your freight is acceptable, the driver will ask you to sign the delivery receipt. The driver will give you a copy, and take the original signed copy as proof of delivery.
A signed delivery receipt without exceptions noted on the delivery receipt is called a "clear delivery." Clear delivery means that there were no shortages and no visible damage at the time of delivery.
If your shipment is damaged or there are missing items upon delivery, please note the damaged or missing items on the delivery receipt and notify your sales representative immediately.
Tanning Lamp Shipping Policy
All items purchased from Beautiful Bronze Tanning be will shipped by either Fed Ex or UPS. We request a handeling time of 2 business days to process your order. Delivery times vary according to your location however our goal is to see that every customer has delivery within 7 to 10 business days from date fo shipment. We will always update shipping details on your order as soon as they become available so you can track your orders transit. All orders are packed and shipped by professionals.
We are committed to 5 Star Service so you can rest assured that we will do everything we can to exceed your expectations in every way.
We go to great care and use all the highest quality shipping materials to see that your package does not arrive damaged. However, we ship all tanning bed lamps fully insured so even if a rare occurence of damage is incurred then you are covered. Damages must be reported within 3 business days of delivery. If you do receive a delivery with damage we request that you accept the delivery. Even a single broken lamp damaged may sound like the whole box is a loss. In the instance of damage please inspect the package and report the number of damaged lamps to us in the time specified above and we will ship replacements at absolutely no cost to you.
Beautiful Bronze Tanning does not accept returns on tanning beds in any case. However on tanning bed lamps and tanning bed lotions, we do offer exchanges as long as all conditions are met. The item must be returned unused and in the original packing. If you can meet those conditions then you can return your item for an exchange. We must be notified prior to the return and it must be mailed back to us within 5 business days of the original delivery. The buyer is responsible for all shipping charges both to and from Beautiful Bronze Tanning. Please include documentation with your return that states what you are exchanging the item for. Returns are subject to a re-stocking fee of 15%.
Tanning Bed Cancellation Policy
Since our tanning beds are custom made, if you wish to cancel your order, you must email us within 48 hours of the purchase that you are cancelling the order. It’s also a good idea to contact your sales representative to confirm the cancellation has been received.
If you choose to cancel your order after 48 hours, you will be charged 25% of the total purchase price to cover costs incurred on your behalf.
If you choose to cancel your order after the item has shipped, you will be responsible for shipping charges of $1,000 plus 25% of the total invoice to cover costs incurred on your behalf.
Since tanning beds we sell are custom made and because we do not sell items that are previously owned, we cannot offer returns or refunds on purchases once you accept delivery of your purchase.